Terms, Conditions & Cancellation policy
Natural Paths NaturopathyNaturopathic ServicesNew South Wales, Australia
Effective Date: September, 2025
1. ACCEPTANCE OF TERMSBy booking an appointment, using our services, or accessing our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.
2. SERVICES PROVIDED2.1 Naturopathic ServicesWe provide naturopathic consultations, herbal medicine prescriptions, nutritional advice, lifestyle counselling, and related natural health services. Our services are complementary to conventional medical care and are not intended to replace medical treatment.2.2 Consultation TypesInitial Consultations: Comprehensive health assessment (90 minutes)Follow-up Consultations: Progress review and treatment adjustments (60 minutes)Brief Consultations: Specific concerns or prescription reviews (30 minutes)Telehealth Consultations: Virtual appointments via secure video platform2.3 Scope of PracticeOur practitioners operate within the scope of naturopathic medicine as recognised in NSW, Australia. We do not diagnose, treat, or cure diseases in the medical sense, but rather support the body's natural healing processes.
3. APPOINTMENT BOOKING AND CONFIRMATION3.1 Booking ProcessAppointments may be booked online, by phone, or in personAll bookings require valid contact details and payment informationNew clients must complete intake forms prior to their first appointmentAppointment confirmation will be sent via email or SMS3.2 Payment RequirementsPayment is required at the time of booking or serviceWe accept cash, EFTPOS, credit cards, and bank transfersTelehealth consultations must be paid in advanceOutstanding accounts may result in appointment cancellation 4. CANCELLATION AND RESCHEDULING POLICY4.1 Standard Cancellation PolicyMore than 48 Hours Notice:Full refund or complimentary reschedulingNo cancellation fees applyOnline cancellation available through booking system24-48 Hours Notice:50% consultation fee appliesOption to reschedule once without penaltyRefund of remaining 50% or credit toward future appointmentLess than 24 Hours Notice:Full consultation fee appliesNo refund availableMay reschedule for additional fee of $30Same Day Cancellation/No Show:Full consultation fee applies$50 rebooking fee for future appointmentsNo refund available4.2 Emergency ExceptionsCancellation fees may be waived for genuine emergencies including:Sudden illnessFamily emergency or bereavementNatural disasters or transport strikesCOVID-19 related circumstancesDiscretion applies and supporting documentation may be requested.
4.3 Practitioner CancellationsIf we need to cancel your appointment:Minimum 24 hours notice will be provided where possibleFull refund or priority rebooking offeredNo cancellation fees apply to youCompensation may be offered for significant inconvenience5. TELEHEALTH SPECIFIC TERMS5.1 Technology RequirementsStable internet connection requiredCompatible device (computer, tablet, smartphone)Quiet, private location for consultationTechnical issues may require rescheduling5.2 Telehealth LimitationsPhysical examinations not possibleEmergency situations require immediate medical attentionSome treatment modalities not available via telehealthTechnology failures may interrupt consultations 6. PROFESSIONAL RESPONSIBILITIES AND LIMITATIONS6.1 Professional StandardsAll practitioners are qualified and registered naturopathsWe maintain professional indemnity insuranceContinuing education requirements are met annuallyProfessional associations' codes of ethics are followed6.2 Medical EmergenciesWe are not equipped to handle medical emergenciesIn urgent situations, call 000 or seek immediate medical attentionWe may recommend medical referral when appropriateEmergency protocols are in place for our clinic6.3 Scope LimitationsWe do not:Provide medical diagnosis or medical treatmentPrescribe pharmaceutical medicationsTreat acute medical emergenciesReplace necessary medical careGuarantee specific health outcomes 7. CLIENT RESPONSIBILITIES7.1 Health InformationYou agree to:Provide accurate and complete health informationInform us of all medications and supplements you're takingReport any adverse reactions immediatelyKeep us informed of changes to your health statusFollow safety guidelines for natural medicines7.2 Compliance and Follow-upAttend scheduled appointments punctuallyFollow agreed treatment protocolsComplete recommended pathology or testsCommunicate concerns or questions promptlyMaintain realistic expectations about outcomes 8. HERBAL MEDICINES AND SUPPLEMENTS8.1 Quality and SafetyAll herbal medicines are sourced from reputable suppliersQuality standards and safety protocols are maintainedPotential interactions and contraindications are consideredIndividualised prescriptions are prepared on-site where applicable8.2 Client Responsibility for Herbal MedicinesTake medicines only as prescribedReport any adverse reactions immediatelyStore medicines according to instructionsDo not share medicines with othersDiscontinue use if pregnant unless specifically advised8.3 Returns and Refunds for ProductsUnopened products may be returned within 7 daysCustomised herbal preparations cannot be refundedRefunds require original receipt and packagingShipping costs for returns are client's responsibility 9. PRIVACY AND CONFIDENTIALITY9.1 Health Information PrivacyAll health information is kept strictly confidentialInformation is used only for treatment purposesThird-party disclosure requires written consentPrivacy Policy details our information handling practices9.2 Communication PreferencesAppointment reminders sent via preferred methodHealth information discussed only with authorised personsEmail communications may not be encryptedTelehealth platforms are secure and comply with Australian privacy laws 10. FEES AND PAYMENT TERMS10.1 Consultation FeesInitial Consultation (90 min): $145Follow-up Consultation (60 min): $85Brief Consultation (30 min): $60Telehealth Consultation: $145/$8510.2 Additional ServicesHerbal medicines: Variable pricing based on prescriptionPathology referrals: No additional feeLetters/reports: No additional feeExtended consultations: Charged per 15-minute increment10.3 Payment TermsPayment due at time of serviceOutstanding accounts incur 1.5% monthly interestDebt collection fees are client's responsibilityPayment plans available by prior arrangement10.4 Health Fund RebatesPrivate health insurance rebates may applyYou are responsible for claiming rebatesWe provide tax invoices for all services 11. COMPLAINTS AND DISPUTE RESOLUTION11.1 Complaint ProcessComplaints should be made in writing to the practice managerWe aim to respond within 7 business daysInternal resolution procedures will be followedExternal complaint avenues will be provided if needed11.2 Professional Registration Our practitioners are registered with:Naturopaths and Herbalists Association of Australia (NHAA)Professional complaints may be directed to registration bodies 12. LIABILITY AND INSURANCE12.1 Professional IndemnityAll practitioners maintain professional indemnity insurancePublic liability insurance covers clinic premisesInsurance details available on request12.2 Limitation of LiabilityLiability is limited to the cost of services providedWe are not liable for indirect or consequential damagesClients participate in treatment at their own riskNatural medicines may have side effects or interactions 13. INTELLECTUAL PROPERTY13.1 Treatment ProtocolsTreatment recommendations are intellectual propertySharing treatment plans with other practitioners requires consentEducational materials are for personal use only13.2 Website ContentAll website content is protected by copyrightUnauthorised reproduction is prohibitedEducational content is for informational purposes only 14. AMENDMENTS AND UPDATES14.1 Policy ChangesTerms and conditions may be updated periodicallySignificant changes will be communicated to clientsContinued use of services implies acceptance of changesCurrent version is always available on our website 15. GOVERNING LAWThese terms and conditions are governed by the laws of New South Wales, Australia. Any disputes will be subject to the jurisdiction of NSW courts.
16. CONTACT INFORMATIONPractice Details:Natural Paths NaturopathyAddress: Shop 6, 12 Prince of Wales Ave, South West Rocks, NSW, 2431 Phone: 0426361879Email: loretta@naturalpaths.com.auWebsite: www.naturalpaths.com.au
Business Hours:Monday - Friday: 9am-3pm and by appointmentSaturday: By appointmentSunday: By appointment
Emergency Contact:For medical emergencies, call 000For urgent health concerns, contact your GP or hospital
17. ACKNOWLEDGMENTBy booking an appointment or using our services, you acknowledge that:You have read and understood these Terms and ConditionsYou agree to comply with our policies and proceduresYou understand the nature and limitations of naturopathic careYou consent to the collection and use of your health informationYou agree to the cancellation policy and fee structureThis document was last updated March, 2026 and is reviewed annually. Please ensure you have the most current version by checking our website.
QUICK REFERENCE - CANCELLATION POLICY SUMMARYNotice Period Fee ReschedulingMore than 48 hours No fee Free rescheduling24-48 hours 50% fee One free rescheduleLess than 24 hours Full fee $30 rebooking feeSame day/No show Full fee + $50 $50 rebooking feeWays to Cancel:Online booking system (48+ hours notice)Phone: 0426 361 879Email: loretta@naturalpaths.com.auIn personEmergency Exceptions Apply - Contact us to discuss your circumstances.
naturalpaths.com.auLoretta FreifeldShop 6, 12 Prince of Wales AveSouth West Rocks 2431
Phone.: 0426361879Email: loretta@naturalpaths.com.au
Effective Date: September, 2025
1. ACCEPTANCE OF TERMSBy booking an appointment, using our services, or accessing our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.
2. SERVICES PROVIDED2.1 Naturopathic ServicesWe provide naturopathic consultations, herbal medicine prescriptions, nutritional advice, lifestyle counselling, and related natural health services. Our services are complementary to conventional medical care and are not intended to replace medical treatment.2.2 Consultation TypesInitial Consultations: Comprehensive health assessment (90 minutes)Follow-up Consultations: Progress review and treatment adjustments (60 minutes)Brief Consultations: Specific concerns or prescription reviews (30 minutes)Telehealth Consultations: Virtual appointments via secure video platform2.3 Scope of PracticeOur practitioners operate within the scope of naturopathic medicine as recognised in NSW, Australia. We do not diagnose, treat, or cure diseases in the medical sense, but rather support the body's natural healing processes.
3. APPOINTMENT BOOKING AND CONFIRMATION3.1 Booking ProcessAppointments may be booked online, by phone, or in personAll bookings require valid contact details and payment informationNew clients must complete intake forms prior to their first appointmentAppointment confirmation will be sent via email or SMS3.2 Payment RequirementsPayment is required at the time of booking or serviceWe accept cash, EFTPOS, credit cards, and bank transfersTelehealth consultations must be paid in advanceOutstanding accounts may result in appointment cancellation 4. CANCELLATION AND RESCHEDULING POLICY4.1 Standard Cancellation PolicyMore than 48 Hours Notice:Full refund or complimentary reschedulingNo cancellation fees applyOnline cancellation available through booking system24-48 Hours Notice:50% consultation fee appliesOption to reschedule once without penaltyRefund of remaining 50% or credit toward future appointmentLess than 24 Hours Notice:Full consultation fee appliesNo refund availableMay reschedule for additional fee of $30Same Day Cancellation/No Show:Full consultation fee applies$50 rebooking fee for future appointmentsNo refund available4.2 Emergency ExceptionsCancellation fees may be waived for genuine emergencies including:Sudden illnessFamily emergency or bereavementNatural disasters or transport strikesCOVID-19 related circumstancesDiscretion applies and supporting documentation may be requested.
4.3 Practitioner CancellationsIf we need to cancel your appointment:Minimum 24 hours notice will be provided where possibleFull refund or priority rebooking offeredNo cancellation fees apply to youCompensation may be offered for significant inconvenience5. TELEHEALTH SPECIFIC TERMS5.1 Technology RequirementsStable internet connection requiredCompatible device (computer, tablet, smartphone)Quiet, private location for consultationTechnical issues may require rescheduling5.2 Telehealth LimitationsPhysical examinations not possibleEmergency situations require immediate medical attentionSome treatment modalities not available via telehealthTechnology failures may interrupt consultations 6. PROFESSIONAL RESPONSIBILITIES AND LIMITATIONS6.1 Professional StandardsAll practitioners are qualified and registered naturopathsWe maintain professional indemnity insuranceContinuing education requirements are met annuallyProfessional associations' codes of ethics are followed6.2 Medical EmergenciesWe are not equipped to handle medical emergenciesIn urgent situations, call 000 or seek immediate medical attentionWe may recommend medical referral when appropriateEmergency protocols are in place for our clinic6.3 Scope LimitationsWe do not:Provide medical diagnosis or medical treatmentPrescribe pharmaceutical medicationsTreat acute medical emergenciesReplace necessary medical careGuarantee specific health outcomes 7. CLIENT RESPONSIBILITIES7.1 Health InformationYou agree to:Provide accurate and complete health informationInform us of all medications and supplements you're takingReport any adverse reactions immediatelyKeep us informed of changes to your health statusFollow safety guidelines for natural medicines7.2 Compliance and Follow-upAttend scheduled appointments punctuallyFollow agreed treatment protocolsComplete recommended pathology or testsCommunicate concerns or questions promptlyMaintain realistic expectations about outcomes 8. HERBAL MEDICINES AND SUPPLEMENTS8.1 Quality and SafetyAll herbal medicines are sourced from reputable suppliersQuality standards and safety protocols are maintainedPotential interactions and contraindications are consideredIndividualised prescriptions are prepared on-site where applicable8.2 Client Responsibility for Herbal MedicinesTake medicines only as prescribedReport any adverse reactions immediatelyStore medicines according to instructionsDo not share medicines with othersDiscontinue use if pregnant unless specifically advised8.3 Returns and Refunds for ProductsUnopened products may be returned within 7 daysCustomised herbal preparations cannot be refundedRefunds require original receipt and packagingShipping costs for returns are client's responsibility 9. PRIVACY AND CONFIDENTIALITY9.1 Health Information PrivacyAll health information is kept strictly confidentialInformation is used only for treatment purposesThird-party disclosure requires written consentPrivacy Policy details our information handling practices9.2 Communication PreferencesAppointment reminders sent via preferred methodHealth information discussed only with authorised personsEmail communications may not be encryptedTelehealth platforms are secure and comply with Australian privacy laws 10. FEES AND PAYMENT TERMS10.1 Consultation FeesInitial Consultation (90 min): $145Follow-up Consultation (60 min): $85Brief Consultation (30 min): $60Telehealth Consultation: $145/$8510.2 Additional ServicesHerbal medicines: Variable pricing based on prescriptionPathology referrals: No additional feeLetters/reports: No additional feeExtended consultations: Charged per 15-minute increment10.3 Payment TermsPayment due at time of serviceOutstanding accounts incur 1.5% monthly interestDebt collection fees are client's responsibilityPayment plans available by prior arrangement10.4 Health Fund RebatesPrivate health insurance rebates may applyYou are responsible for claiming rebatesWe provide tax invoices for all services 11. COMPLAINTS AND DISPUTE RESOLUTION11.1 Complaint ProcessComplaints should be made in writing to the practice managerWe aim to respond within 7 business daysInternal resolution procedures will be followedExternal complaint avenues will be provided if needed11.2 Professional Registration Our practitioners are registered with:Naturopaths and Herbalists Association of Australia (NHAA)Professional complaints may be directed to registration bodies 12. LIABILITY AND INSURANCE12.1 Professional IndemnityAll practitioners maintain professional indemnity insurancePublic liability insurance covers clinic premisesInsurance details available on request12.2 Limitation of LiabilityLiability is limited to the cost of services providedWe are not liable for indirect or consequential damagesClients participate in treatment at their own riskNatural medicines may have side effects or interactions 13. INTELLECTUAL PROPERTY13.1 Treatment ProtocolsTreatment recommendations are intellectual propertySharing treatment plans with other practitioners requires consentEducational materials are for personal use only13.2 Website ContentAll website content is protected by copyrightUnauthorised reproduction is prohibitedEducational content is for informational purposes only 14. AMENDMENTS AND UPDATES14.1 Policy ChangesTerms and conditions may be updated periodicallySignificant changes will be communicated to clientsContinued use of services implies acceptance of changesCurrent version is always available on our website 15. GOVERNING LAWThese terms and conditions are governed by the laws of New South Wales, Australia. Any disputes will be subject to the jurisdiction of NSW courts.
16. CONTACT INFORMATIONPractice Details:Natural Paths NaturopathyAddress: Shop 6, 12 Prince of Wales Ave, South West Rocks, NSW, 2431 Phone: 0426361879Email: loretta@naturalpaths.com.auWebsite: www.naturalpaths.com.au
Business Hours:Monday - Friday: 9am-3pm and by appointmentSaturday: By appointmentSunday: By appointment
Emergency Contact:For medical emergencies, call 000For urgent health concerns, contact your GP or hospital
17. ACKNOWLEDGMENTBy booking an appointment or using our services, you acknowledge that:You have read and understood these Terms and ConditionsYou agree to comply with our policies and proceduresYou understand the nature and limitations of naturopathic careYou consent to the collection and use of your health informationYou agree to the cancellation policy and fee structureThis document was last updated March, 2026 and is reviewed annually. Please ensure you have the most current version by checking our website.
QUICK REFERENCE - CANCELLATION POLICY SUMMARYNotice Period Fee ReschedulingMore than 48 hours No fee Free rescheduling24-48 hours 50% fee One free rescheduleLess than 24 hours Full fee $30 rebooking feeSame day/No show Full fee + $50 $50 rebooking feeWays to Cancel:Online booking system (48+ hours notice)Phone: 0426 361 879Email: loretta@naturalpaths.com.auIn personEmergency Exceptions Apply - Contact us to discuss your circumstances.
naturalpaths.com.auLoretta FreifeldShop 6, 12 Prince of Wales AveSouth West Rocks 2431
Phone.: 0426361879Email: loretta@naturalpaths.com.au